Across the European Union, free shipping on every order, with tracking.

Preparamos as encomendas em 1 a 3 dias úteis, e a entrega padrão rastreada leva de 10 a 15 dias úteis depois disso. A maioria dos pedidos chega em 11 a 18 dias úteis a partir do momento da sua compra.

We ship from Asia and the United States using consolidated carriers instead of express couriers, and every parcel clears customs on the way in. That is the reason we can put every order through at no shipping cost. If same-week delivery matters more to you than price, we are honestly not the right shop for that order.

Yes. The price you see includes VAT for your delivery country, shipping is free, and import charges are settled at origin. Nothing further is collected from you on delivery.

Usually not. Consolidated freight produces long silences between scans, particularly while a parcel is in customs. If nothing has changed for 14 days, email us and we will chase the carrier.

Stock sits at more than one facility. When an order draws on both, it travels separately and you receive a tracking number for each part.

If 40 calendar days have passed since shipment and you still haven't received anything, contact us for a full refund or a replacement — your choice.

Yes. You have 14 days from delivery to withdraw from the purchase, for any reason, with no explanation required. Sale and outlet items are included. Full detail is in our Refund & Return Policy.

Você arca com as despesas em caso de devolução por mudança de ideia — e nas duas vias em caso de troca. Para deixar claro o custo de uma troca: nós nunca cobramos novamente pela peça de reposição em si; o que você cobre é o frete de envio da peça original de volta e o frete de envio da nova peça. Nós pagamos todas as etapas quando uma peça está com defeito, danificada ou não corresponde ao que você pediu. Vale saber: como novos pedidos sempre têm frete grátis, devolver para reembolso e fazer um novo pedido geralmente sai mais barato para você do que uma troca. Ambas as opções são aceitáveis para nós.

You have a two-year statutory guarantee from delivery. Email us with photographs and we will repair, replace or refund at no cost to you.

Pierced earrings are excluded once the sealed hygiene pouch has been opened — health protection grounds, the same rule you will find at any jewellery counter, and one that EU law expressly allows. Faulty earrings are always returnable, sealed or not.