Terms of service

These Terms of Service (“Terms”) govern your use of www.moovynstore.com and every purchase you make through it. The website is operated by BlueSphere LLC, trading as Moovyn Store (“Moovyn”, “we”, “us”), 33 N Gould St, Sheridan, WY 82801, United States. Our full details are set out in our Legal Notice. Shipping Policy, By placing an order, you confirm that you have read and accept these Terms, together with our Refund Policy, and Privacy Policy, which form part of your agreement with us. 1. Eligibility To place an order you must be at least 18 years old and legally able to enter into a binding contract. Our products are sold to end consumers; we may decline or cancel orders that appear to be placed for commercial resale. 2. Products, Prices, and Availability Prices are displayed in US dollars (USD) and are the prices in force at the moment you place your order. Prices include VAT and any applicable import duties. Nothing further is payable to the carrier or to customs on delivery. Promotional prices, discounts, and campaign conditions apply only for the period stated and while stock lasts. All products are subject to availability. Items in your cart are not reserved until your order is completed. If a product is listed with an obvious error in price or description, we may cancel the affected order before dispatch and refund you in full. We will contact you before doing so. 3. How Your Order Becomes a Contract 1. Submitting an order through checkout is an offer to purchase.2. The order confirmation email we send acknowledges that we have received your order. It is not yet acceptance. 3. A binding contract is formed when we send you a shipping confirmation for the item concerned. Where an order is shipped in more than one package, a contract is formed for each item as it is dispatched. 4. We may decline an order before dispatch if the item is unavailable, if there was a pricing or description error, if the delivery address is incomplete or undeliverable, if payment cannot be verified, or if we reasonably suspect fraud. In every such case you receive a full refund. 4. Payment Accepted payment methods are shown at checkout and in the site footer. Payment is taken when you place your order. Order processing begins once payment has been confirmed by our payment provider. Payments are handled by third-party payment providers. We do not receive or store your full card details. If a payment is reversed, charged back, or fails after dispatch, we may suspend or cancel the order and recover the goods or the amount owed. 5. Shipping, Delivery, and Risk Processing times, delivery estimates, and shipping methods are set out in our Policy. Delivery estimates are estimates, not guaranteed dates. Shipping Risk of loss or damage passes to you when you, or a person you have designated, take physical possession of the goods. Until then, the risk remains with us. You are responsible for providing a complete and accurate delivery address. Where an order cannot be delivered, is returned, or is lost because the address you supplied was incorrect or incomplete, any reshipping costs are yours. Where a delivery fails or is delayed for reasons attributable to us or to our carrier, contact us and we will resolve it in accordance with our Shipping Policy and applicable consumer law. 6. Cancelling Before Dispatch You may cancel an order at no cost at any time before it has been dispatched — in practice,this normally means within 24 hours of purchase. Email support@moovynstore.com with your order number. Approved cancellations are refunded in full to the original payment method. This is separate from, and in addition to, your right of withdrawal below. 7. Right of Withdrawal (Consumers in the EU and UK) If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of the day you (or a person you designated) received the goods. You do not need to give a reason. How to withdraw: email support@moovynstore.com within the 14-day period, stating your order number and that you are withdrawing. A clear statement is enough; you do not need to wait for our approval before the withdrawal takes effect. You may withdraw even if the order has already shipped. In that case, the goods must still be returned to us. Returning the goods: send them back within 14 days of telling us you are withdrawing. We will confirm the return address by email. Do not send items back before you have contacted us, as unannounced returns may not be identifiable on arrival. Refund: we refund all payments received from you, including the standard delivery cost you paid, no later than 14 days after we receive the goods back or you provide proof that you have sent them, whichever is earlier. Refunds are issued to the original payment method. Return shipping cost: you bear the direct cost of returning the goods, unless the item is defective, damaged, or not what you ordered. Condition of goods: you may inspect and try the item as you reasonably would in a physical shop. If the item shows wear, use, alteration, or damage beyond that, we may reduce the refund to reflect the loss in value. Full details of the process are in our Refund Policy. 8. Exchanges You may request an exchange for a different model or colour within 14 days of receiving your order, subject to availability and to the same condition requirements as above. Where the replacement item costs more, the difference is payable by you before dispatch. Where it costs less, the difference is refunded.You bear the return and reshipping costs, unless the exchange is needed because the item is defective, damaged, or incorrect. The replacement is dispatched once the returned item has been received and inspected and any difference has been settled. 9. Defective, Damaged, or Incorrect Items Please inspect your order on arrival and contact us promptly, with photographs, if anything is wrong. Where an item is defective, damaged in transit, or not the item you ordered, we cover all shipping costs in both directions and will repair, replace, or refund it at no cost to you. Consumers in the European Union benefit from the statutory guarantee of conformity for a period of two years from delivery. Consumers in the United Kingdom have equivalent statutory rights. These rights apply in addition to, and are not limited by, anything in these Terms. 10. Acceptable Use of the Website You agree not to: use the website for any unlawful purpose; place fraudulent orders; attempt to gain unauthorised access to any part of the site or its systems; scrape, copy, or harvest content or data by automated means; or interfere with the operation or security of the website. 11. Reviews and Content You Submit If you submit a review, photograph, comment, or other content to us or tag us on social media, you grant us a non-exclusive, royalty-free licence to display and reuse that content for marketing purposes, with attribution to your public handle where relevant. You confirm the content is yours to share and does not infringe anyone’s rights. We may decline to publish or may remove content at our discretion. 12. Limitation of Liability To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity arising from your use of this website or our products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law — including the statutory rights ofconsumers. 13. Events Outside Our Control We are not in breach of these Terms if performance is prevented or delayed by an event outside our reasonable control, including extreme weather, natural disaster, strike, carrier failure, customs action, or the failure of public or private telecommunications networks. Where such an event materially delays your order, we will inform you and you may cancel it and receive a full refund for goods not yet dispatched. 14. Changes to These Terms We may update these Terms from time to time. The version published on this page at the moment you place your order is the version that applies to that order. Material changes take effect only for orders placed after publication. 15. Governing Law and Jurisdiction These Terms are governed by the laws of the State of Wyoming, United States. If you are a consumer resident in the European Union or the United Kingdom, this choice of law does not deprive you of the protection afforded by the mandatory consumer law of your country of residence, and you may bring proceedings in the courts of that country. 16. Complaints and Dispute Resolution Please contact us first at support@moovynstore.com — most issues are resolved quickly and directly. We aim to respond within 2 business days. If we are unable to resolve your complaint, consumers resident in the European Union may seek assistance from the European Consumer Centre in their country of residence, or from a national alternative dispute resolution body where one is competent for the matter. 17. General If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a right under these Terms is not a waiver of that right. These Terms, together with the policies referred to above, form the entire agreement between you and us in relation to your purchase.18. Contact BlueSphere LLC, trading as Moovyn Store 33 N Gould St, Sheridan, WY 82801, United States support@moovynstore.com